![]() ![]() Please note that a missing package needs to be reported within 72 hours of confirmed (as per the tracking number) delivery has taken place. If your package's tracking number is showing as delivered but you have not actually received the package, you will have to follow up with the shipping company yourself. If you have any issues receiving packages at your location, you should request a signature required service at checkout. If your tracking number shows the package as delivered, insurance will not cover the loss. A lost package is one that does not show confirmed delivery via the tracking number. JUNTAME is not liable for lost, misdirected, or stolen packages, although we are happy to help locate it to the best of our ability in the event that your package is not successfully delivered. Products returned to sender from failure to claim or bad addresses will be returned into inventory automatically and a store credit code emailed minus shipping costs. Please ensure your items are what you want before checking out since we are unable to cancel international orders. Once we ship from our warehouse, we are unable to generate international returns for unopened items at the moment. ![]() If you are an international buyer, please make sure your order is correct. Examples where we cannot help you include: If you are no longer at the address when the package arrives such as shipping to a hotel, if you are not there to receive it at your home or elsewhere, or if you do not claim it in time from a shipping facility.Ĭurrently, we are located in the U.S. We are not liable for product shipping once it has left our facilities. Please confirm your shipping address before you check out. $9.99 for standard shipping under 1 lbs, $14.99 if it is 1-1.99 lbs and $19.99 if it is over 2 lbs. $20 USPS shipping under 1 lb, $30 if it is over 1 lb. SHIPPING TO ALASKA, HAWAII, PALAU, PUERTO RICO Note: Because of covid-19, some hot sale items are on backorder now shipping will take longer than usual. You must be over 18 years old to order from JUNTAME. It may take 3 to 7 business days to receive your package. Orders will be shipped out within 24 to 72 hours. Shipping is discreet and will not have “Juntame” or any other adult company name visible.
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